FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
Visa, Mastercard and American Express, plus Shop Pay, Apple Pay and Google Pay. The exact options available to you are shown at checkout. All payments are processed over an encrypted connection — we never see or store your full card details.

Are prices in Australian dollars?
Yes. Every price on the site is in AUD and includes GST where applicable.

Can I change or cancel my order?
Yes, as long as it hasn't been dispatched. Email us straight away with your order number and we'll sort it out.

Do you have discount codes?
We don't run discount codes at the moment. If we offer one in future, you'll enter it in the “Discount code” box at checkout and click Apply. One code per order.

Shipping

How long until my order ships?
We process orders within 1–3 business days. You'll get tracking by email as soon as it's on its way.

What does shipping cost?
Within Australia, standard shipping is free on every order — no minimum spend. Express is $15. International: a flat $20 AUD.

How long will delivery take?
From dispatch: 8–15 business days for Australian standard, 5–10 business days for Australian express, and 10–25 business days internationally. Some items ship directly from our overseas manufacturing partners, which is why these windows are longer than a domestic-only store's. These are estimates, not guarantees.

Do you ship internationally?
Yes — to Belgium, Canada, France, Germany, Ireland, Italy, the Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, the UK and the US. Import duties or taxes are the recipient's responsibility.

My tracking hasn't updated. What now?
Carrier scans can lag for a few days. If there's been no movement for 10 business days, email us and we'll chase it up with the carrier.

Returns & Faulty Items

What's your return policy?
30 days from delivery for a refund or exchange, provided the item is in original condition with all packaging. Change-of-mind return postage is at your cost. Full details on our Refund & Returns page.

What if my item is faulty?
Email us your order number and photos of the fault. We'll cover return postage and sort out a repair, replacement or refund in line with the Australian Consumer Law.

Products

Do your products work with iPhone and Android?
Yes. The NovaSound Pro pairs with both iOS and Android over Bluetooth, and our projectors connect to either over HDMI, Wi-Fi and Bluetooth. The NovaCharge Mag's magnetic wireless pad is designed for MagSafe-compatible iPhones; Android phones charge from it over the USB-C cable.

Do your projectors have built-in batteries?
No. Every NovaBeam projector runs from its included mains power adapter — there is no internal battery. You'll need a power outlet wherever you set one up.

Is battery wear a fault?
No. Gradual capacity loss over time is normal for any rechargeable battery. A battery that fails early or stops holding a charge is a fault — email us.