Refund & Returns Policy

Refunds & Returns

30-day change of mind

Changed your mind? You can return an item within 30 days of delivery for a refund or an exchange. The item must be unused, in original condition, and returned with all accessories and packaging.

Return postage

For change-of-mind returns, return postage is at your cost. If an item is faulty, damaged in transit, or not what you ordered, we cover return postage and you choose between a replacement or a full refund.

How to start a return

Contact us with your order number before sending anything back. We will reply within 3 business days with a return address and instructions. Returns sent without contacting us first cannot be processed.

Refund timing

Once we receive and inspect your return, refunds are issued to your original payment method within 3 business days. Your bank or card issuer may take a few days longer to display it.

Faulty items

If your item arrives faulty or develops a fault, contact us with your order number and photos of the fault. Accidental damage, liquid damage beyond the product’s stated rating, normal wear and tear, and unauthorised repairs are not faults. Your rights under the Australian Consumer Law are set out below.

Items we cannot accept

For hygiene reasons we cannot accept change-of-mind returns on in-ear products once the sealed packaging has been opened, unless the item is faulty.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or replaces those rights.